| FAQ
- Frequently Asked Questions |
|
| |
| How
do I know if a product is in stock? |
| All titles listed
are in stock, and our new release and back catalogue is updated
every couple of days to ensure they are as as accurate as possible.
Occasionally a record may go out of stock before a page is updated
- if this occurs, we will e-mail you to notify you of the unavailable
item, and you will not be charged for it. |
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| Do
you deliver Worldwide? |
| YES! We deliver
parcels all over the globe via Royal Mail UK. When you proceed
to the check out, select the option for Worldwide delivery and
it will then tell you how much the cost will be. |
| |
| How
do I pay for items online? |
| Simply collate
the items you want in our basket and checkout following the
online instructions. We accept all major credit & debit
cards plus other means of payment. |
| |
| What
forms of payment do you accept? |
| When you proceed
to the check out you will be presented with a list of different
payment options we provide. Such as, Debit/Credit Cards (Visa,
Delta, Visa Electron, Switch, Mastercard, Solo, Maestro, Eurocard).
We also accept Cheques, Postal Orders & PayPal. |
| |
| How
long do you take to despatch an order? |
| Our
terms & conditions state 5 days. But generally if we receive
an order by 2/3pm we will dispatch it on the same day. |
| |
| If
I order from outside the UK, will I pay customs charges? |
| If
you are ordering from within EU Europe, you will pay no customs
charges. Most other countries allow small packages to be delivered
without charge, but some charge customs duty - please contact
your national customs office regarding this subject, as the
customer (not BuzzShop) is always liable for any such charges.
However, even in these countries, it is possible to avoid customs
taxes by ensuring that the value of the package is less than
the local tax threshold. |
| |
| How
long will my order take to arrive? |
Depending
on your location, orders take varying times to arrive. Average
delivery times are as follows:
UK: 1-4 days
Europe (EU): 3-5 days
Europe (non-EU): 6-14 days
Rest of the world: 5-14 days |
| |
| What
if I receive a faulty product? |
| We
will replace any faulty item free of charge. Please contact
us by email first
shop@buzzshop.co.uk.
We will require you to return the faulty item(s). Please do
not return faulty items to us without contacting us first. |
| |
| I
am ordering from outside the UK and have received only part
of my order - why is this? |
| Due
to UK Post Office weight limits, we sometimes split larger orders
(8 items or more) into separate packages. Often they will arrive
simultaneously, but sometimes the second package will arrive
a few days later. If the order is split in this way, we mark
the invoice "Parcel 1 Of 2" to show that the order has been
split. |
| |
| Can
I add items to an order I have already placed? |
| As
we despatch orders very quickly, unfortunately it is not possible
to add to an existing order. If you require further items, you
must place a new order via the shopping cart. |
| |
| Is
your website safe & secure with my personal details? |
| YES.
We use an encrypted shopping server online to ensure all the
details transmitted within our secure area are safe & sound.
We do not disclose any personal information to anyone else.
If using a credit or debit card your payment will be dealt with
by Worldpay Plc, the Worlds leading secure payment company,
part of the Royal Bank of Scotland. Check out there website
for more information
www.worldpay.com |
| |
| Can
you deliver to my work address or Friends house? |
| YES!
Although we will need your registered card address to verify
the card. During check out you can 'edit' the the delivery address,
change this to an address you would like the order shipping
to. |
| |
| Do
you deliver for the next day? |
| Royal
Mail endeavour to deliver 95% of all parcels by first class
mail the next working day using its standard service. However
you can use the Royal Mail Special Delivery option for guaranteed
next day delivery. (However you must place your order by 5pm). |
| |
| Do
you have an online sales & return procedure? |
| YES!
We adhere to all UK trading laws and offer a safe & reliable
service. We want you to be happy with your shopping experience
whilst using
http://www.buzzshop.co.uk/
at all times. Customer satisfaction is our priority, if you
are not happy with any aspect of your dealing with us let us
know…
shop@buzzshop.co.uk |
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| Can
I order by telephone or fax? |
| No all orders must be placed through our online system. |
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| How
do I know you have received my order? |
| We
send an e-mail confirmation of each order, stating the items
ordered and the total cost. You should also receive an e-mail
receipt from Worldpay if you used the Credit/Debit Card option.
This email confirms your card payment went through ok. |
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